Frequently asked questions to help you buy a voucher, a gift box or an item - CHATEAU DE MERCUES
Are gift boxes sent immediately after purchase?
The Château de Mercuès gift boxes are sent immediately after purchase, either digitally or to your home. You can also pick them up in person at Château de Mercuès.
Is it possible to come to your establishment to purchase a gift box?
You can purchase a gift box directly on our e-commerce website or pick it up at CHATEAU DE MERCUES. Our gift boxes are available in several formats, including immediate email delivery or postal delivery to your home. The gift boxes are valid for gastronomic experiences and stays at our establishment CHATEAU DE MERCUES.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift check directly to the beneficiary without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at CHATEAU DE MERCUES.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
The Château de Mercuès gift box can be sent by email, by mail, or picked up in person. You select the shipping method during your order, depending on your preferences and the convenience of the recipient. Enjoy this unique experience at Château de Mercuès.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, with the option to send them by email, by mail, or to pick them up at CHATEAU DE MERCUES.
How do I create a group fund and invite people?
To create a group gift and offer a gift box at Château de Mercuès, select the dedicated option during your purchase and invite participants via email or link sharing. Participants can contribute to the purchase of a gift box for an unforgettable gastronomic or wine tourism experience at Château de Mercuès.
How can I choose the amount for a gift card?
To choose the amount for a gift voucher at CHATEAU DE MERCUES, you can select from the available options according to your budget, such as the Château Feast at €64 per person or the Discovery & Flavors Stay at €658 for two people. You also have the option to offer a gift voucher with a custom amount to personalize your gift as you wish.
How can I log in to my account?
To access your account on our website, use the email address and password you created during your registration. If you have forgotten your password, use the reset option available on the login page of our establishment CHATEAU DE MERCUES.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button to start shopping again at CHATEAU DE MERCUES.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time to offer your loved ones varied experiences, such as gourmet dinners or discovery stays, at Château de Mercuès.
How do I remove a gift box from my cart?
To remove a gift box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our CHATEAU DE MERCUES website.
How do I purchase or give a gift box?
To offer a Château de Mercuès gift box, select the experience you like, add it to your cart, and customize your message before finalizing your order. You can choose to send your gift box by email, by mail, or pick it up directly at Château de Mercuès.
Can we give a gift certificate and let the recipient choose the experience?
Yes, you can offer a gift certificate with a custom amount at Château de Mercuès, allowing the recipient to choose the experience that suits them among our gastronomic and wine tourism offers.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the purchase conditions. You can enjoy your gift box at CHATEAU DE MERCUES, Relais & Châteaux in Occitanie, to offer a unique gastronomic and wine tourism experience.
Is the gift box customer service reachable by email?
You can email us with any questions regarding your gift box. We commit to responding within 48 business hours for a hassle-free experience at Château de Mercuès.
Is the gift box customer service reachable by phone?
The customer service of CHATEAU DE MERCUES is reachable by phone from Monday to Friday, 9 AM to 6 PM, as well as by email and online form.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on the Château de Mercuès website. Log in with the credentials provided at the time of purchase to track your order.
Is there an online chat available for questions about gift boxes?
The online chat of CHATEAU DE MERCUES is available to answer your questions about gift boxes. The chat opening hours are indicated on the contact page of our establishment.
Is there a dedicated customer service for gift boxes?
CHATEAU DE MERCUES provides you with a dedicated customer service to answer all your questions about your gift box. You will find useful information and answers to your queries directly on our website or through the documents provided with your box.
Is there a dedicated FAQ for gift boxes?
Here, you will find answers to your questions about using your gift box at CHATEAU DE MERCUES. We explain how to enjoy your gastronomic or wine tourism experience at our establishment CHATEAU DE MERCUES.
Is spa access included in my gift box?
Access to the spa is not included in the gift boxes offered by Château de Mercuès. You can check the available options when making your reservation for a stay on site.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a Château de Mercuès gift box enjoys the same services as other customers, namely refined stays, gastronomic dinners, and wine tastings, subject to the establishment's conditions.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed in the information booklet that comes with it. You will find all the necessary information to fully enjoy your experience at CHATEAU DE MERCUES.
Is parking included in my gift box?
Parking is not included in the CHATEAU DE MERCUES gift boxes. However, you can park near the CHATEAU DE MERCUES establishment.
Is breakfast included in my gift box?
Breakfast is not included in the CHATEAU DE MERCUES gift boxes. To fully enjoy your stay, you can savor the local flavors in our gourmet restaurant or at our refined buffet, in the heart of the Lot Valley CHATEAU DE MERCUES.
Is special attention given to the recipient of a gift box?
Château de Mercuès welcomes gift box beneficiaries with special attention, notably with refined gastronomic services and unique wine experiences, such as wine tastings in the castle's cellar. You will enjoy a memorable experience in a historic and luxurious setting, in line with the Relais & Châteaux spirit, at Château de Mercuès.
Is a welcome drink included in my gift box?
The Château de Mercuès gift boxes include a welcome drink for a warm reception experience. You will thus enjoy a relaxing moment as soon as you arrive at this exceptional establishment, CHATEAU DE MERCUES.
Should we bring towels to the Spa?
The towels are provided by the establishment CHATEAU DE MERCUES.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your preferences. Customization options are available for each box, whether it's for a gourmet dinner, a night in a room, or a wine tasting at Château de Mercuès.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can certainly purchase multiple gift boxes and send them directly to your clients, either by email or by mail, depending on your preference. The gift boxes from Château de Mercuès offer a unique experience in Occitanie, with gastronomic stays and wine tastings in an exceptional historic setting.
Do you offer preferential rates for bulk purchases?
Discounted rates apply for large quantity purchases, with a customized quote based on the volume ordered at CHATEAU DE MERCUES.
Do you offer an advantageous and personalized solution for works councils (CSE)?
CHATEAU DE MERCUES offers advantageous and personalized solutions for corporate committees, with preferential rates and customization options tailored to your needs, for a unique experience in Occitania.
How do I correct an incorrect email address for a gift box?
The email address associated with your gift box can be updated by providing your order number and the new contact details. This change is possible according to the conditions of the establishment CHATEAU DE MERCUES.
How can I leave a review for my gift box?
You can share your experience by leaving a review on our website after using your gift box at Château de Mercuès. This option is available in your customer account, where you can express your satisfaction and help us enhance our offer within our establishment CHATEAU DE MERCUES.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms and conditions of sale on our website or directly at Château de Mercuès.
Is there a dress code for the gift box?
For the gift box at Château de Mercuès, elegant attire is recommended for the gourmet dinner and wine tasting. The restaurant and the castle combine history and refinement, so it is advisable to dress accordingly to fully enjoy the experience. You will have an unforgettable moment at Château de Mercuès.
From what age can I get a treatment?
The minimum age to receive a treatment at Château de Mercuès depends on the chosen services. You can offer a gift box for a gastronomic or wine tourism experience suitable for all ages, according to the conditions of the Château de Mercuès establishment.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box at CHATEAU DE MERCUES, a reservation is required. Beneficiaries can book their dates directly with the establishment CHATEAU DE MERCUES.
How can one access the hotel from the airport?
To access CHATEAU DE MERCUES from the airport, you can opt for a taxi transfer or a rental car. The castle is located in the Lot Valley, in Occitanie, and is easily accessible from regional airports. CHATEAU DE MERCUES.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility depends on the infrastructure of CHATEAU DE MERCUES, located on a rocky promontory. The castle, built in the 13th century, may present accessibility challenges.
Are pets allowed in the establishment?
Château de Mercuès accepts pets, subject to the specific conditions of the establishment. For a pleasant stay, it is advisable to check the terms directly with Château de Mercuès.
Where can I find the menus?
The menus of Château de Mercuès are available directly on the establishment's website, where you can discover the creations of chef Clément Costes, inspired by local produce and the black truffles of Lalbenque. Conditions may vary depending on the gift sets offered at Château de Mercuès.
What are the hours of operation?
Château de Mercuès is open from Easter to All Saints' Day, as well as during the truffle season, which is four weeks in February. For more precise information on opening hours, you can consult the official website of Château de Mercuès.
Is there parking available near the establishment?
Château de Mercuès has a private parking lot for its customers, located right next to the establishment. You can thus park in complete tranquility during your stay or visit to Château de Mercuès.
What are the delivery methods for gift boxes/vouchers?
The Château de Mercuès gift boxes can be sent by email or by mail, depending on your preference. You can also pick them up directly at Château de Mercuès.
Is postal delivery offered?
Château de Mercuès offers the postal delivery of its gift boxes, allowing you to give them to your loved ones with ease. The boxes can also be sent by email or picked up directly on site, depending on your preference. Enjoy this unique experience in the heart of Occitanie, in this 13th-century winery castle.
In addition to gift boxes, is it possible to order or have items delivered?
Château de Mercuès offers only gift boxes for gastronomic and wine tourism stays. These boxes include unique experiences such as gourmet dinners, wine tastings, and stays at this 13th-century winery castle in Occitanie. For additional items, you can consult the specific conditions of the Château de Mercuès establishment.
Is the gift box available in physical format?
You can choose between a physical or digital gift box to offer a gastronomic or wine tourism experience at CHATEAU DE MERCUES. The physical box is sent to your home, while the digital box is sent by email. Enjoy the unique universe of CHATEAU DE MERCUES, Relais & Châteaux in Occitanie.
Is the box presented in a neat packaging?
The Château de Mercuès gift boxes are presented in an elegant and careful packaging, reflecting the prestige of this Relais & Châteaux establishment in Occitanie.
Is the gift box available in a digital format (e-gift box)?
Yes, you can offer a digital gift box for CHATEAU DE MERCUES. It can be sent via email for immediate delivery, or you can pick it up directly on site.
Can the gift box be sent directly to the recipient?
You can have the gift box delivered directly to the recipient when placing your order at CHATEAU DE MERCUES. Shipping fees vary depending on the options chosen.
Do you deliver gift boxes internationally?
The Château de Mercuès gift boxes are delivered internationally, with varying shipping costs and delivery times depending on the destination. You can choose to receive them by email, by mail, or pick them up directly at Château de Mercuès.
What are the delivery times for gift boxes by mail?
CHATEAU DE MERCUES gift boxes are sent by post within 48 hours after purchase. Delivery times then depend on postal services. You can also opt for immediate email delivery or pick up your gift box directly at CHATEAU DE MERCUES.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The gift boxes from CHATEAU DE MERCUES are sent by email, postal mail, or can be picked up on site.
Is express delivery available?
The gift box can be sent by email or postal mail, or picked up directly at CHATEAU DE MERCUES. Digital delivery is immediate, while postal delivery depends on standard mailing times. You will receive a personalized gift voucher to offer to your loved ones, valid for a unique experience at CHATEAU DE MERCUES.
How can I track my order?
You can track your order by logging into your account on our website. Your gift box will be sent by email, postal mail, or can be picked up at CHATEAU DE MERCUES, depending on your choice. The establishment's conditions apply.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. Delivery details are available during the order at Château de Mercuès.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by mail is a few business days. Your gift box will be sent directly from CHATEAU DE MERCUES.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at Château de Mercuès, your gift box remains valid and can be used for a new reservation according to the conditions of the establishment CHATEAU DE MERCUES.
Can my gift box be extended if not used?
The extension of your Château de Mercuès gift box depends on the validity conditions indicated at the time of purchase. This Relais & Châteaux winery in Occitania offers unique experiences, such as gastronomic stays or wine tastings, to be enjoyed in an exceptional historic setting.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the establishment's conditions. You can enjoy a unique gastronomic experience or a wine tasting at CHATEAU DE MERCUES, depending on your choice. The terms are specified at the time of booking at our establishment CHATEAU DE MERCUES.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box at CHATEAU DE MERCUES depends on the reservation conditions and availability. The gift boxes are valid for a reservation in our establishment, allowing you to enjoy gastronomic and wine tourism stays in a historic and refined setting.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the conditions specified at the time of purchase. You can enjoy your stay at Château de Mercuès, a Relais & Châteaux in Occitanie, for a unique gastronomic and wine tourism experience in a historic setting.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box at Château de Mercuès depends on the conditions specified at the time of booking. These conditions are usually indicated at the time of purchase of the gift box. For your stay at our establishment Château de Mercuès.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on availability and the conditions in force at the time of booking. CHATEAU DE MERCUES offers a unique experience in a historic setting, with exceptional gastronomic and oenological services.
Can I convert my gift box into a gift card?
The Château de Mercuès gift boxes cannot be converted into gift certificates. You can use them to book a gastronomic experience or a stay at our Château de Mercuès establishment.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
CHATEAU DE MERCUES offers special gift boxes for occasions like Valentine's Day, Christmas, or weddings, with unique experiences such as gourmet dinners and stays at this 13th-century winery castle in Occitanie. You can discover these offers on our website to delight your loved ones, with options like wine tastings and nights in a historic setting, while enjoying the refined cuisine of chef Clément Costes, renowned for his dishes featuring black truffles and local products. These gift boxes are available for memorable experiences at CHATEAU DE MERCUES.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, such as birthdays or gatherings with friends, to enjoy a unique experience at Château de Mercuès. You can choose from our gastronomic, wine tourism, or stay offers to give your loved ones an unforgettable moment at our establishment, CHATEAU DE MERCUES.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The Château de Mercuès gift boxes are official and guaranteed without intermediaries. This way, you benefit from the best rates and an authentic experience, directly from the CHATEAU DE MERCUES establishment.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the CHATEAU DE MERCUES gift boxes correspond to those offered on site, such as gourmet dinners, stays, and wine tastings. You will thus enjoy the same refined experiences offered by the establishment CHATEAU DE MERCUES.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on the availability and conditions of the establishment. The Château de Mercuès gift boxes offer unique gastronomic and wine tourism experiences, such as gourmet dinners or wine tastings, but any changes to the services must be validated directly with the CHATEAU DE MERCUES establishment.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box at CHATEAU DE MERCUES. This payment option is direct and secure, as indicated on the official store of the establishment CHATEAU DE MERCUES.
Is online payment secure?
Online payment for your gift boxes at CHATEAU DE MERCUES is fully secured, ensuring the protection of your banking data. This allows you to shop with complete peace of mind, directly from our establishment CHATEAU DE MERCUES.
Is payment via group or shared payment possible?
The Château de Mercuès gift box can be paid for by credit card, bank transfer, or PayPal when placing your order. Payment via savings or shared payment is not available at the moment.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at Château de Mercuès, including refined stays, gourmet dinners, and wine tastings in our emblematic establishment in Occitanie.
Is it possible to pay in installments?
CHATEAU DE MERCUES offers flexible payment options to facilitate the purchase of your gift boxes. You can pay in installments according to the conditions available at the time of your order, directly at CHATEAU DE MERCUES.
Is the payment deducted immediately upon ordering?
Yes, the payment is debited immediately upon ordering your gift box. You thus benefit from an immediate digital delivery or a personalized gift voucher sent to your home, depending on your choice. Enjoy this unique experience at Château de Mercuès.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at Château de Mercuès.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
All payments made on our site are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at CHATEAU DE MERCUES.
When purchasing a gift box, do I keep the history of my orders?
The history of your gift box orders is accessible in your customer account, allowing you to easily find your purchases. This way, you can offer your loved ones a stay or gastronomic gift box at Château de Mercuès, a Relais & Châteaux in Occitanie.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
At CHATEAU DE MERCUES, you can pay for your purchase by credit card, PayPal, Apple Pay, or Google Pay. These secure payment options allow you to choose the one that suits you best to offer a gift box in our establishment CHATEAU DE MERCUES.
Can I receive an invoice after my purchase?
Yes, an invoice will be sent to you by email after your purchase. You can also find it in your customer account on the CHATEAU DE MERCUES website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and processed directly by our establishment CHATEAU DE MERCUES.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box at CHATEAU DE MERCUES. Simply check its validity and usage in the general terms and conditions of our establishment CHATEAU DE MERCUES.
What payment methods are accepted for purchasing a gift box?
For purchasing a gift box at Château de Mercuès, you can pay by credit card, PayPal, or bank transfer. The payment is secure and direct to the establishment, ensuring the best price. You receive your gift box immediately in digital format or at your home, depending on your choice.
Do you accept vacation checks?
Château de Mercuès accepts vacation checks for the purchase of your gift boxes.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order, which will then be included with it. Take advantage of this option to customize your gift at Château de Mercuès.
Can we add options to your gift box offers?
The gift boxes from Château de Mercuès can be personalized according to your wishes, with various options such as stays, gourmet dinners, or wine tastings. You can choose from our existing offers or opt for a gift voucher with a free amount for more flexibility. Enjoy the unique experience offered by Château de Mercuès.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift set, Château de Mercuès offers premium packaging options when you place your order online.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion, such as a birthday or a wedding. The Château de Mercuès gift box allows you to offer a unique experience in Occitania, combining gastronomy, wine tourism, and a stay in a historic setting.
How do I request a refund for a gift box purchased online?
For a refund of your gift box, check the purchase conditions and have your order number ready. Refunds are possible according to the terms in effect at the time of purchase at our establishment CHATEAU DE MERCUES.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, we can send you a duplicate subject to availability. This duplicate will be sent by mail or can be picked up at CHATEAU DE MERCUES.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded. The terms of use are specified at the time of purchase, for your CHATEAU DE MERCUES gift box.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is quite possible to exchange a gift box for another of equal or greater value, according to the establishment's conditions. The gift boxes from Château de Mercuès are customizable and can be sent by email or postal mail, offering flexibility to please your loved ones. Take advantage of this opportunity to offer a unique experience at our Château de Mercuès establishment.
Does the right of withdrawal apply to the purchase of a gift box?
The Château de Mercuès gift box cannot be exchanged or refunded, as it is a service provision. You are thus offering a unique experience at our establishment CHATEAU DE MERCUES.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the conditions specified at the time of purchase. At CHATEAU DE MERCUES, gift boxes can be personalized and sent immediately in digital format or to your home.
What should I do if the received box is damaged or contains an error?
In case of a damaged or incorrect gift box, reprinting or exchange is possible according to the purchase conditions. The gift boxes from CHATEAU DE MERCUES are sent by email, postal mail, or can be picked up on site.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a Château de Mercuès gift box depends on the general terms of sale, which are specified at the time of purchase. These terms are available on the gift box description page.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it will no longer be usable. We invite you to check the establishment's conditions to know the possible extension options at Château de Mercuès.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the specific conditions of the CHATEAU DE MERCUES establishment.
How can I redeem the cashback?
To use your gift box at Château de Mercuès, follow the instructions indicated on the box. The beneficiary can book their dates directly with the establishment to enjoy their gastronomic or wine tourism experience. The gift box is valid for use during the opening period of Château de Mercuès, from Easter to All Saints' Day and during the truffle season in February, at our establishment CHATEAU DE MERCUES.
What is the processing time for a refund after I make a request?
The refund processing times for a Château de Mercuès gift box depend on the specific conditions of the chosen offer. Generally, the refund is processed within 14 days after the request is validated, according to the terms specified at the time of purchase. At Château de Mercuès.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The Château de Mercuès gift boxes are neither exchangeable nor refundable. The terms of use are specified at the time of purchase, at our Château de Mercuès establishment.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for the gift boxes at Château de Mercuès. The establishment is open from Easter to All Saints' Day and for the truffle season, four weeks in February. Please check the available dates when making your reservation.
Is booking with a gift box subject to availability?
The reservation with a gift box at Château de Mercuès is subject to the availability of the establishment. It is recommended to book as soon as possible to enjoy your gastronomic experience or stay in this 13th-century wine castle in Occitanie.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password. You will then be able to fully enjoy your gift box at CHATEAU DE MERCUES.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at CHATEAU DE MERCUES, you will need the number indicated on it. This number is required to validate your reservation at our establishment CHATEAU DE MERCUES.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible depending on the availability at Château de Mercuès. The gastronomic restaurant and the establishment are open from Easter to All Saints' Day, as well as during the truffle season in February. Enjoy your experience at Château de Mercuès.
Can I use my gift box on holidays?
The use of your gift box at Château de Mercuès is possible depending on the establishment's availability. The château is open from Easter to All Saints' Day and during the truffle season in February, but it is advisable to check the specific dates of public holidays for your reservation at Château de Mercuès.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box at Château de Mercuès depend on the establishment's availability. You will be able to book your dates directly with Château de Mercuès once the gift box is activated.
Can I book online with my gift voucher?
Booking with a gift box at CHATEAU DE MERCUES can be done online or directly at the establishment. The boxes include gastronomic stays and wine tastings in Occitanie.
Can I make a reservation by phone with my gift box?
Booking by phone with a gift box is possible at CHATEAU DE MERCUES. The establishment will guide you through the booking process according to the conditions of your gift box, at CHATEAU DE MERCUES.
Can I make a reservation by email with my gift box?
Booking with a gift box at Château de Mercuès can be done via email. Château de Mercuès offers gift boxes for stays, gourmet dinners, and wine tastings, providing a unique experience in Occitanie.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the establishment CHATEAU DE MERCUES.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher at Château de Mercuès. Any additional costs, such as options or services not included, are your responsibility. The gift box is valid for stays and dinners offered by the establishment, such as the Château Feast or the gastronomic dinner 'Balade'. Enjoy your experience at Château de Mercuès to the fullest.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. It is valid for a gastronomic experience or a stay at Château de Mercuès, a Relais & Châteaux in Occitanie, where you can savor refined dishes and exceptional wines. This box allows you to fully enjoy the unique universe of Château de Mercuès.
Can my gift box be used all at once?
Your gift box for Château de Mercuès is valid for a single use. You will be able to fully enjoy the chosen experience, whether it's a gourmet dinner, an overnight stay in a room, or a wine tasting, during a single visit to our establishment, Château de Mercuès.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only at CHATEAU DE MERCUES, a Relais & Châteaux in Occitania, for unique gastronomic and wine tourism experiences.
Is my gift box valid in only one establishment?
Your gift box is valid only for an experience at CHATEAU DE MERCUES, a Relais & Châteaux in Occitanie. You can thus enjoy a stay, a gastronomic dinner, or a wine tasting at this 13th-century winery castle overlooking the Lot Valley, CHATEAU DE MERCUES.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the establishment's conditions. This option may be offered for an additional fee, to be confirmed during your reservation at CHATEAU DE MERCUES.
Can someone else use my gift box?
The Château de Mercuès gift box is personalized and reserved for its beneficiary. It can only be used by the person indicated on the box. Fully enjoy your gastronomic and wine tourism experience at our Château de Mercuès establishment.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box according to the establishment's conditions. The details are specified on your gift box, for an unforgettable stay at CHATEAU DE MERCUES.
Is an ID required upon arrival when using a gift box?
Upon your arrival at CHATEAU DE MERCUES, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
The presence of pets depends on the establishment's conditions. Château de Mercuès, Relais & Châteaux in Occitania, welcomes its guests in a historic and refined setting, and it is recommended to verify the establishment's policies regarding pets directly.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at CHATEAU DE MERCUES, log in to your account on our website and follow the instructions. The reservation conditions are specific to each gift box and are detailed during purchase, at our establishment CHATEAU DE MERCUES.
Do I need to create a customer account to purchase a gift box?
To purchase a gift box at CHATEAU DE MERCUES, you do not need to create a customer account. You can place an order as a guest.
Is my gift card divisible? Can I use it multiple times?
Your gift check can be used in multiple occasions at Château de Mercuès, subject to availability and reservation conditions. This way, you can fully enjoy the gastronomic and wine tourism experience offered by this exceptional establishment.
What are the check-in and check-out times?
The check-in and check-out times at CHATEAU DE MERCUES are typically set at 3 PM for check-in and 12 PM for check-out. These times may vary depending on the specific conditions of your stay.
What services are included in a gift certificate?
The included services depend on the chosen gift box. You can enjoy refined stays, gourmet dinners, wine tastings, or gift vouchers with a free amount, depending on the offer selected at Château de Mercuès.
What is the difference between a gift box and a free amount voucher?
A gift box at Château de Mercuès allows you to choose from predefined experiences such as overnight stays, gourmet dinners, or wine tastings, while an open amount voucher offers the flexibility to pay for a service up to the amount of your choice, whether it's for a meal, a stay, or a tasting at our establishment CHATEAU DE MERCUES.
Are the terms of use clearly stated?
The terms of use for the gift boxes are clearly stated on our website. You can consult them directly before finalizing your purchase of a gift box at Château de Mercuès.
How do I use a gift box during booking?
To use your gift box at CHATEAU DE MERCUES, book directly with the establishment by mentioning your unique code. Specific conditions, such as validity dates and availability, are specified at the time of purchase and must be respected to fully enjoy your experience at CHATEAU DE MERCUES.
Can the gift box be transferred to a third party?
The CHATEAU DE MERCUES gift box can be given to a third party. Simply enter the recipient's name during checkout to have the box sent directly to them.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the establishment's conditions. At CHATEAU DE MERCUES, we invite you to check the specific conditions at the time of purchasing your gift box.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the purchase conditions at our establishment CHATEAU DE MERCUES.
What is the validity period of a gift box?
The validity period of a gift box for CHATEAU DE MERCUES is 1 year. You can offer your loved ones a unique experience at this 13th-century winery in Occitanie.
Are children allowed?
Château de Mercuès welcomes children, but it is advised to check the specific conditions of the establishment for your stay.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient does not spend the full value of the gift box, the remaining balance is lost. In case of exceeding the value, an additional payment is required, according to the conditions of the establishment CHATEAU DE MERCUES.
Is the spa access private?
Access to the spa at Château de Mercuès depends on the specific conditions of each gift box. To make the most of your stay, check the details of the chosen offer.
What types of gift boxes do you offer?
We offer gift boxes for gastronomic stays, refined dinners, wine tastings, and wine tourism getaways in the heart of Occitanie. You can give unique experiences like the Château Feast, a gastronomic dinner, or a discovery stay with an overnight stay at a Relais & Châteaux hotel, at Château de Mercuès.